I want to thank you and your team for everything you did to repair the damage to my roof and house. Not only did your crew do a great job, but you personally worked with my difficult schedule to meet with me and coordinate everything.
When my agent gave me the names of contractors, I hadn’t realized how lucky I’d be that you and Roof N Exteriors were among them. From the beginning I explained that I needed help in getting this job done because I spend much time out of town to take care of my parents. Not only did you adjust your schedule to meet with me, multiple times, but you took care of handling all the paperwork and dealings with the insurance company so that I wouldn’t have to worry about the repairs.
I know you had to push the adjuster and the company to cover the extensive damage to the roof, flashing, gutters, vents, paint, and even my screens, doors, trim, and A/C unit. I really appreciated that you were willing to meet with me repeatedly, including going up on the roof with me when the adjuster came out. It was at that time, seeing your discussions with the adjuster, I knew that while he was there to represent the insurance company you were there to represent me and get all the damage covered and repaired.
I was very glad that you were in my corner when the adjuster hadn’t initially approved the extent of the damage that needed repair. Without you, the insurance company would not have covered a lot of the work. In the end, you handled all of this without troubling me, fixing everything you said need to be fixed, and without surprise. I couldn’t have asked for a more honest and professional job.
While the majority of the great service I had was in my direct dealings with you, I want to also take a minute to recognize the exceptional crew you had working on my house. Not only did they complete the job within the promised time, the job they did was top notch! They came in the morning, worked through the day tearing off my old roof and putting on the new, cleaned up, and were done in the evening. The next day, except for the beautiful new roof on my house, you would never have known they were there.
Jim, I have told my insurance agent about the exceptional service you provided, however, I want you to know that without reserve I will happily recommend your company to my closest friends. I would tell anyone, “Go to Jim and Roof N Exteriors”!
Thank you so much for helping me out.
With Sincere Thanks, Joe"
- Joe |
We want to take a moment to Thank You for all you did for
us. It's not always that you get a roofing contractor like you. Bob
and I have never seen damage as what was done to our house after the recent hail storm. Not knowing what to do we called our insurance
agent and they recommended you.
As you know we had extensive damage to the roof, paint, gutters,windows, vents, and roof skylights.
Due to the extremely steep roof that we had we were afraid to go up and check
for damageor have anyone not insured going up there. Along comes you. We never had to do anything, you did it all for us. From the initial
inspection of everything to doing the inspection with the adjuster you
did it all. Having so much different damage we would have had to call
in at least six different contractors and had to go through all the
inspections, checking their work ( which is not our expertise) and
alot of other bothersome stuff. With one phone call to you our house
looks better than it did brand new. Everyone you sent out did a terrific job, cleaned up after themselves and had a care for my horses
and dogs. Not only did you take care of us but you did the same for
three of my neighbors. We recommend you to anyone that needs a contractor that does it all. Again many,many Thanks, Bob and Linda"
- Bob and Linda Sharp
"We were extremely pleased with the level of customer service we received from Roof N Exteriors. They explained the process, contacted our insurance company, and did a fantastic job on our roof. We were impressed by the speed of work and how clean our yard was after they left, you wouldn't have know they were there! We would definitely recommend them to anyone."
- John and Michelle
"Just wanted to say thank you for doing a great job on the roof. I am quite the perfectionist and your employees are to be commended. Not only do they do fine work, they were polite and did an oustanding job cleaning up. In addition, Peggy and I aprreciated your efforts in working with the insurance company to insure everything went smoothly. Thanks again."
- Tom and Peggy
"We recently had our hail damaged roof replaced by RoofNExteriors. Jim Faydenko, the owner of the company was a delight to work with through the course of this project. He was very proactive from the start and helped us through the complexities of the insurance process. His personal touches included an assessment of roof damage and meeting with our insurance adjustor in order to ensure that our claim was properly considered. Jim provided us with a road map for the entire process and worked to expedite each phase of the claims process. Once the claim was approved, Jim briefed us on the roof replacement process, what to expect and how to prepare. He was always willing to work with our schedule and personally met with us to discuss each phase of the process. Once the day arrived for work on our roof to begin, Jim’s crew took over. The job spanned two days and we were remarkably pleased with the cleanliness of the crew. Without a special request from us, they neatly gathered and stored their work materials overnight and made sure that our front and back yards were tidy and safe so that our dog could go outside. These guys work hard and conscientiously! In addition, the quality of their work is of the highest standard and upon completion of the job the cleanup was fastidious. We would recommend this company to anyone facing a roof repair situation. As homeowners, we don’t like the disruption and chaos that often accompanies these types of projects. With RoofNExteriors, the brain damage was certainly minimized and high quality workmanship was a certainty."
- Ed and Libby
"Roof N Exteriors did a great job on our storm damage repair. Not only did they point out damage on the roof and gutters that our first adjuster had missed (so we had been turned down by our insurance company) but they were able to show our "new" claims adjustor damage on the mailbox and shed too and these were covered under our policy! Without the help of Roof N Exteriors those were repairs I would have assumed I would have to cover on my own. I'll definitely refer you to my family and friends! Thanks, Jim!!"
"Thanks Jim, for your extraordinary service. I was very skeptical at first -- yet the "too much to be true" was fully met. It was true!! A. I made no phone calls - B. You did the footwork - C. Checks came in as you anticipated - D. Work was done orderly and in one day - E. Your follow up was punctual - F. My yard was left clean - G. In my case, I was totally reimbursed for a great roof job. Jim, It was an excellent experience. -Thank you"
- Roger | 2/10
"Roof N Exteriors sure does know their stuff. They took care of everything for us. All we had to do was pick the color of our new roof. The communication was top notch. What I really liked is how they worked with my insurance company and handled every issue. "
- Jim and Beth | 11/09